KONSEPTUALISASI PENYELESAIAN SENGKETA KONSUMEN MELALUI SMALL CLAIMS PROSEDURE DI INDONESIA
DOI:
https://doi.org/10.21776/ub.arenahukum.2018.01003.2Keywords:
Court, Consumer dispute, Small claims prosedures.Abstract
Abstract
The development of buying and selling both conventional and online transactions has an impact on the need for effective dispute resolution when there is a loss to consumers. Fast, simple, and low-cost consumer dispute resolution is needed to speed up the way the dispute is resolved. This article is part of the results of fundamental research conducted in a normative juridical method. The results showed that consumer dispute resolution in the court with a small claim value was not balanced with the mechanism of proceedings in the court, while the power of the decision through BPSK resolution was not final and binding. Small Claims Procedures are solutions that integrate informal and formal mechanisms as one of the concrete steps to achieve legal certainty in resolving consumer disputes in Indonesia.
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Abstrak
Perkembangan jual beli baik transaksi secara konvensional maupun online berdampak pada kebutuhan penyelesaian sengketa yang efektif ketika terjadinya kerugian pada konsumen. Penyelesaian sengketa konsumen secara cepat, sederhana, dan berbiaya ringan diperlukan dengan mempercepat cara penyelesaian sengketa. Artikel ini merupakan bagian dari hasil penelitian fundamental yang dilakukan secara yuridis normatif. Hasil penelitian menunjukkan bahwa penyelesaian sengketa konsumen di pengadilan dengan nilai gugatan yang kecil tidak seimbang dengan mekanisme beracara di pengadilan, sementara itu penyelesaian melalui BPSK kekuatan putusannya tidak bersifat final and binding. Small Claims Procedures merupakan solusi yang memadukan mekanisme informal dan formal sebagai salah satu langkah konkret dalam rangka tercapainya kepastian hukum dalam penyelesaian sengketa konsumen di Indonesia.
References
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Afriana Anita, “Penyelesaian Sengketa Bisnis Melalui Pengadilan Dengan Mekanisme Acara Cepat Yang Berkepastian Hukum ( Small Claims Court) Dalam Rangka Pembaharuan Hukum Acara Perdata Nasional†Disertasi, Program Studi Doktor Ilmu Hukum, ( Bandung: Fakultas Hukum Universitas Padjadjaran, 2017.
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Afriana, Anita dan Fakhriah, Efa Laela “ A fast Procedure as an Access to Justice in Order to Realize a Simple, Fast, and Low Cost Principle in Indonesiaâ€, Jurnal Dinamika Hukum, Vol 16 No. 1( Juni 2016).
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